Terms and Conditions

Last Updated: March 23, 2025

1. Introduction

Welcome to LV Cabs. These terms and conditions govern your use of our taxi services and website (lvcabs.co.uk). By accessing our website or booking a service, you agree to comply with and be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.

2. Our Services

LV Cabs provides local taxi hire, airport transfers, and long-distance journeys in Wellingborough and surrounding areas. We aim to deliver reliable, punctual, and safe transportation with fully licensed drivers and insured vehicles. For more information about local licensing standards, visit the UK Government Taxi Licensing Guidance.

3. Bookings

  • Bookings can be made via phone, website, or in person.
  • All bookings are subject to availability and confirmation.
  • It is your responsibility to ensure all booking details are accurate, including pickup location, drop-off, date, and time.
  • For airport pickups, you must provide correct flight details to allow real-time tracking and timely service.

4. Cancellations & No Shows

  • You may cancel a booking free of charge up to 2 hours before the scheduled pickup time.
  • Cancellations made less than 2 hours in advance may incur a cancellation fee.
  • In the event of a no-show, you may be charged the full fare of the journey.

5. Pricing & Payments

  • All fares are quoted in GBP (£) and include VAT where applicable.
  • We accept payment by cash, major credit/debit cards, and online payment options where available.
  • Quoted prices are estimates based on the information provided. The final fare may vary depending on route changes, waiting time, or other factors.

6. Passenger Conduct

  • Passengers are expected to behave respectfully toward drivers and vehicles.
  • Smoking, drinking alcohol, or using illegal substances is strictly prohibited in our vehicles.
  • Any damage to the vehicle caused by passenger behavior may result in a cleaning or repair fee.

7. Delays & Liability

  • While we strive for punctuality, LV Cabs is not liable for delays caused by traffic, weather, or circumstances beyond our control.
  • We recommend allowing sufficient time for airport journeys and appointments.
  • Our liability is limited to the cost of the fare paid, and we do not accept responsibility for any consequential losses.

8. Lost Property

If you believe you have left an item in one of our vehicles, please contact us as soon as possible. While we cannot guarantee recovery, we will make every reasonable effort to return lost property to its rightful owner. For guidance on lost property procedures in public transport, you may refer to the UK Government Lost Property Advice.

9. Website Use

By using our website, you agree not to misuse the content, disrupt its functionality, or attempt unauthorized access. All content, trademarks, and designs on this site are the property of LV Cabs and must not be copied or reused without permission.

10. Privacy

We value your privacy. Please refer to our full Privacy Policy to understand how we collect, process, and protect your personal data in line with GDPR requirements. Your continued use of our services signifies your acceptance of these terms and our data protection practices. You can also visit the ICO’s official website to learn more about your data rights in the UK.

11. Changes to Terms

We reserve the right to update these terms at any time without prior notice. Updated terms will be published on our website and apply immediately to all future bookings. We encourage you to review our terms regularly to stay informed.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from use of our services shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have questions about these terms, please contact us:

LV Cabs Ltd
Phone: 01933 322 443
Email: info@lvcabs.co.uk
Address: 20 Banbury Close, Wellingborough, NN8 2LP, United Kingdom

Thank you for choosing LV Cabs. We appreciate your business and look forward to serving you.